Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBITU213 Mapping and Delivery Guide
Use digital technologies to communicate remotely

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBITU213 - Use digital technologies to communicate remotely
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. Such methods may include electronic mail (email), instant messaging and other similar applications/web-based platforms.It applies to individuals who use digital technology to communicate with business stakeholders (including co-workers and customers). This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify methods for digital communication
  • Identify purpose for communication, intended audience and content of proposed communication (including whether it is commercially sensitive)
  • Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel as required
  • Select most appropriate application for communication in accordance with available resources and relevant organisational policies and procedures
       
Element: Implement procedures to send and receive digital communications
  • Access application/platform for sending and receiving digital communications in accordance with organisational policies and procedures
  • Create outgoing digital communication, checking for accuracy and ensuring that any required attachments are prepared in accordance with organisational and technology provider requirements
  • Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action, clarifying with relevant personnel as required
  • Access and determine most appropriate action in response to incoming digital communications, in accordance with organisational policies and procedures
       
Element: Manage digital communications effectively
  • Set security levels and/or filters for incoming digital communications in accordance with organisational policies and procedures
  • Create plan for monitoring and maintaining digital communications across multiple applications/platforms in accordance with organisational policies and procedures
  • Store digital communications and/or attachments in accordance with policies and procedures
  • Empty inboxes and archive or permanently delete in accordance with organisational policies and procedures
  • Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify purpose for communication, intended audience and content of proposed communication (including whether it is commercially sensitive) 
Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel as required 
Select most appropriate application for communication in accordance with available resources and relevant organisational policies and procedures 
Access application/platform for sending and receiving digital communications in accordance with organisational policies and procedures 
Create outgoing digital communication, checking for accuracy and ensuring that any required attachments are prepared in accordance with organisational and technology provider requirements 
Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action, clarifying with relevant personnel as required 
Access and determine most appropriate action in response to incoming digital communications, in accordance with organisational policies and procedures 
Set security levels and/or filters for incoming digital communications in accordance with organisational policies and procedures 
Create plan for monitoring and maintaining digital communications across multiple applications/platforms in accordance with organisational policies and procedures 
Store digital communications and/or attachments in accordance with policies and procedures 
Empty inboxes and archive or permanently delete in accordance with organisational policies and procedures 
Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation 

Forms

Assessment Cover Sheet

BSBITU213 - Use digital technologies to communicate remotely
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBITU213 - Use digital technologies to communicate remotely

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: